If your iPod is not detected by MGTEK dopisp, or if an error occurs while the iPod is accessed, the iPod may not appear in Windows Media Player when you connect your iPod to your computer. If the iPod does not appear in Windows Media Player, please check the status of the iPod:

1. In Windows Media Player 11: Click the Now Playing tab twice to open the pull-down menu, then point to Plug-ins and click Options.
2. In Windows Media Player 12: Click the menu Organize, then click Options and select the tab Plug-ins.
3. From the list Category, select Background.
4. From the list Background, select MGTEK dopisp and click Properties.

Under Devices, you see a list of devices that are detected by MGTEK dopisp.

• If MGTEK dopisp does not appear in the list Background, you may be running the 64-bit version of Windows Media Player, or the software is not installed correctly. For more information, see the section below.
• If your iPod is plugged in and it does not appear in the list of detected devices, you may have an old version of MGTEK dopisp installed that does not support the iPod. For more information, see the section below.
• If your iPod is disabled, click the button Enable to link the iPod with Windows Media Player.
• If there is an error displayed, MGTEK dopisp will not display the iPod in Windows Media Player until the problem is corrected. If you are unable to correct the problem, please provide the status or error message to MGTEK.

Try your iPod with iTunes

In order to rule out any problems that are unrelated with MGTEK dopisp, try your iPod with Apple iTunes. If your iPod does not work with Apple iTunes either, it is most certainly not a problem related to MGTEK dopisp and you will have to seek help from Apple first.

If you do not have iTunes installed, try to access the iPod using Windows Explorer. If you cannot access and browse the iPod’s drive, the iPod may be defective. Note: The iPod touch or iPhone do not have a drive in Windows Explorer – try iTunes instead to verify that your iPod works properly.

You are running the 64-bit version of Windows Media Player

If you have the 64-bit version of Windows installed, make sure you are running the 32-bit version of Windows Media Player. The 32-bit version is the default player on the 64-bit version of Windows; however, you if you manually switch to the 64-bit version of Windows Media Player, you will not be able to run 32-bit plug-ins, including MGTEK dopisp.

You have an old version of MGTEK dopisp installed that did not support your new iPod

If you have installed a version of MGTEK dopisp that was released before your iPod became available, you need to install the latest version of MGTEK dopisp. If you do not know the version you have installed, try installing the latest version of MGTEK dopisp.

To download the latest version of MGTEK dopisp, click here. For a list of changes that were included in the latest software release, click here.

Enable 'Disk Use' in iTunes

Note   This section applies to the iPod shuffle only.

In order to access your iPod, MGTEK dopisp has to be able to see your iPod as a disk drive. If you have an iPod shuffle and you still have iTunes installed, you need to make sure that Disk Mode is enabled.

1. Open iTunes, and then connect your iPod to your computer.
2. When the iPod icon appears in iTunes, select it.
3. In the Settings tab, check the box Enable disk mode.

See Also

General Troubleshooting