If you attempt to sync music files from your iPod to your computer, and an error occurs during the sync process, the Sync Results list in Windows Media Player displays the status Error for all files that could not be synced. If you receive an error in the Sync Results list, please read the notes below:

You are trying to sync an unsupported music format

If you do a reverse sync from your iPod to your computer, only certain music files can be copied. Windows Media Player 11 can only reverse sync MP3. Windows Media Player 12 can reverse sync MP3, M4A, and MP4 files. Other music formats cannot be synced from your iPod to your computer. You can click the red or blue X in the Sync Results list and then WebHelp for more information.

This is a limitation of Windows Media Player.

See Also

General Troubleshooting