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Windows Media Player crashes when I sync music or videos |
MGTEK dopisp has been carefully monitored and improved, and during the last years most reported crashes were caused by third-party software, rather than MGTEK dopisp.
If Windows Media Player crashes while you are synching music or videos, please read the notes below:
Install the latest version of MGTEK dopisp
Previous versions of MGTEK dopisp may contain software bugs that cause problems. To ensure that you are not troubleshooting a problem that has been fixed already, please install the latest version of MGTEK dopisp.
To download the latest version of MGTEK dopisp, click here. For a list of changes that were included in the latest software release, click here.
You have a broken audio codec installed
When you are trying to sync a song that is not in the MP3 format, such as WMA music, MGTEK dopisp uses the built-in Windows MP3 codec to convert the songs to MP3.
If the conversion fails or Windows Media Player crashes during the conversion process, you probably have a broken MP3 codec installed, notably lameacm.acm, which corrupts the Windows MP3 codec. The lameacm.acm codec is often installed with codec packs, such as K-Lite and others. Try uninstalling the audio codec or contact the codec vendor for help.
You have a broken video codec installed
When you are trying to sync videos, MGTEK dopisp uses Windows DirectShow to analyse the video. DirectShow can be extended by installing third-party audio and video codecs, in order to add support for other audio and video formats, such as MPEG-4 or H.264 video.
If Windows Media Player crashes during the sync process, you probably have a broken video codec installed. Try installing an updated version of the video codec or contact the codec vendor for help.
You have other broken third-party software installed
If Windows Media Player crashes, you may want to check whether you have other third-party software installed, such as other codecs, plug-ins or utilities that may load when Windows Media Player is started.
How do I determine the software component that caused Windows Media Player to crash?
If the MGTEK Error Reporting dialog pops up, click Details... to display more information. Under Error Details you find the application that crashed (usually wmplayer.exe) and the module where the crash occurred.
If the Windows Error Reporting dialog pops up, click View problem details... to display more information. Under Fault Module Name you find the module where the crash occurred.
Often, but not always, the displayed module is also the offending module. For instance, if the module is lameacm.acm, try searching for the component on the C: drive in order to determine the software that contains the faulty component.
An incomplete list of faulty third-party components that caused Windows Media Player to crash: