MGTEK dopisp - The ultimate iPod plug-in for Windows Media Player™

My iPod is not shown in Windows Media Player

If your iPod is not detected by MGTEK dopisp, or if an error occurs while the iPod is accessed, the iPod may not appear in Windows Media Player when you connect your iPod to your computer. If the iPod does not appear in the tree view of Windows Media Player, please read the notes below:

You are using an unsupported device or firmware

If your iPod does not show up in Windows Media Player, the device or its firmware may not be supported.

To check whether your device is supported, check the system requirements.

You have an old version of MGTEK dopisp installed that did not support your new iPod

If you have installed a version of MGTEK dopisp that was released before your iPod became available, you need to install the latest version of MGTEK dopisp. If you do not know the version you have installed, try installing the latest version of MGTEK dopisp.

To download the latest version of MGTEK dopisp, click here. For a list of changes that were included in the latest software release, click here.

Check the iPod status

To check whether your iPod is detected by MGTEK dopisp, do the following:

In Windows Media Player 11, click the Now Playing tab twice to open the pull-down menu, then point to Plug-ins and click Options.
In Windows Media Player 12, click the menu Organize, then click Options and select the tab Plug-ins.
From the list Category, select Background.
From the list Background, select MGTEK dopisp and click Properties.

Under Devices, you see a list of devices that are detected by MGTEK dopisp. If your iPod does not appear in this list while it is plugged in, it may not be supported.

In order to be able to use the iPod, the status must be Enabled. If the iPod has not been registered with Windows Media Player, click the button Enable.

You are running the 64-bit version of Windows Media Player

If you are running Windows XP x64 or Windows Vista x64, make sure you are running the 32-bit version of Windows Media Player. The 32-bit version is the default player; however, you if you manually switch to the 64-bit version of Windows Media Player, you will break all 32-bit plug-ins for Windows Media Player, including MGTEK dopisp.

Enable 'Disk Use' in iTunes

In order to access your iPod, MGTEK dopisp has to be able to see your iPod as a disk drive. If you have an iPod shuffle and you still have iTunes installed, you need to make sure that Disk Mode is enabled.

Open iTunes, and then connect your iPod to your computer.
When the iPod icon appears in iTunes, select it.
In the Settings tab, check the box Enable disk mode.

Try your iPod with iTunes

In order to rule out any problems that are unrelated with MGTEK dopisp, try your iPod with Apple iTunes. If your iPod does not work with Apple iTunes either, it is most certainly not a problem related to MGTEK dopisp and you will have to seek help from Apple.