I get an error when I sync music files

If you attempt to sync music files, and an error occurs during the sync process, the Sync Results list in Windows Media Player displays the status Error for all files that could not be synced. If you receive an error in the Sync Results list, please read the notes below:

You are trying to sync DRM protected music

MGTEK dopisp cannot sync DRM protected music in the WMA file format, such as music obtained from Napster, Rhapsody, or any other PlaysForSure store. See also the DRM FAQ.

You are trying to sync music using an unsupported format

If your music is stored in a music format that cannot be played on an iPod, you can have MGTEK dopisp convert the music to MP3 before it is copied to the iPod. This feature does only work for music files that are not DRM protected.

1. In Windows Media Player 11, click the Now Playing tab twice, to open the pull-down menu.
2. In the pull-down menu, point to Plug-ins and click Options.
3. From the list Category, select Background.
4. From the list Background, select MGTEK dopisp and click Properties.
5. On the tab Conversion, select Convert unsupported music files to MP3.

You specified a music quality in Windows Media Player

If you specify a music quality setting in Windows Media Player, you may receive an error even if you sync MP3 files. If a quality setting is specified, Windows Media Player attempts to convert the music file to the specified bit-rate. Unfortunately, Windows Media Player does not honor the devices capabilities, and always choose the WMA (Windows Media Audio) file format. Since a WMA music file cannot be played on an iPod, MGTEK dopisp will reject the file and you receive a sync error.

To avoid this problem, make sure that an automatic quality level is specified. Using this setting, Windows Media Player will not attempt to convert the music file.

1. In Windows Media Player, right-click the iPod icon and click Advanced Options.
2. Select the tab Quality.
3. Under Music, click Select quality level automatically.

You have a broken MP3 codec installed

If you are trying to sync a song that is not in the MP3 format, such as WMA music, MGTEK dopisp uses Windows MP3 codec to convert the songs to MP3.

If the conversion fails, you most likely have a broken MP3 codec installed, notably lameacm.acm, which corrupts the Windows MP3 codec. This lameacm.acm codec is often installed with codec packs, such as K-Lite and others. Please contact the makers of the codec packs for help on how to fix your Windows installation.

You had a previous version of MGTEK dopisp installed

If you previously installed a version of MGTEK dopisp that did not support synching the music format (such as Audible .aa files), you need to force Windows Media Player to query your iPod again for the new device capabilities.

1. Unplug your iPod from your computer.
2. In Windows Media Player 11, click the Library tab twice, to open the pull-down menu.
3. In the pull-down menu, click More Options.
4. On the Privacy tab, click Clear Caches.
5. Close Windows Media Player.

Check the error message

In the Sync Results list of Windows Media Player, click the red or blue icon next to the file that did not sync and click Error Details. Note the error message and click Web Help for more information.

Common error messages are:

No Sync Rights: The content provider has not granted you the right to sync this file.

You are trying to sync DRM protected WMA files. See also the DRM FAQ.

Contact MGTEK

If you choose to submit a support ticket, copy & paste the error message from the above step to the support ticket form.

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