Product Support Options
Please take a moment and familiarize yourself with the different support options. Depending on the nature of your question, please choose from the support options below.
If you need assistance with Help Producer, you will find help and links to other resources on the Help Producer support page:
If you have a question or a problem regarding HTML help, you will find that the Microsoft HTML Help newsgroups are an excellent place to ask questions. These newsgroups are monitored by Microsoft Help MVPs, who offer friendly and competent advice free of charge.
Many times, the question you might have has been asked and answered before. It is common courtesy to search the newsgroup for a solution to your problem, before you post your questions. The company Google has an online archive of the two newsgroups above, which allows you to search the entire archive of years of HTML help experience.
If you have a question or a problem regarding HTML help technologies and technical writing, you may get good advice and help in the following discussion forums.
Help Authoring Tools & Techniques (Yahoo! Groups)
Microsoft Help 2.0 (Yahoo! Groups)
Microsoft provides reference documentation through the Microsoft Developer Network (MSDN). The MSDN library is available online or through a subscription:
Microsoft Help Technologies (MSDN)
JScript Documentation (MSDN)
VBScript Documentation (MSDN)